Return Policy/ Shipping Policy
Orders received before 10 AM (NY time, Mon-Fri) are usually mailed on the same day. Orders received after 10 AM are mailed same or next business day.
USA Orders under $500.00 are shipped via USPS Priority Mail Delivery Confirmation and when confirmed delivered as posted on USPS site, are considered mailed and delivered. Orders above $500.00 will be mailed via USPS or FedEx via Signature Proof of delivery method (allow 2- 5 days for delivery). Certain orders under $500.00 may be shipped via a Signature Required method. Customers may also request a Signature Confirmation method for any order.
If an order we shipped was not delivered or is lost, Mega Resveratrol will ship a substitute order. The customer agrees to return the additional order in case both of the orders – the original and the substitute were delivered. Mega Resveratrol will pay for the return postage fees. Alternatively, the customer may purchase the additional order at a discounted price.
International orders are mailed via USPS first class trackable Air Mail. Please allow 8-15 business days for delivery (orders to certain countries may take a few days longer to arrive). Mega Resveratrol will not be responsible for any delay caused by any customs agency. Orders are shipped to the address provided by the customer. All customs duties will be paid by the customer. Any request by customer to re-ship an order that was returned to us, the customer will pay for the additional mailing cost.
Return Policy (Retail Orders)
A. Resveratrol capsules must be returned (mailed) within 14 days of receipt, providing it contains not less than 75% of the capsules.
B. Any return or exchange must obtain prior authorization from our company.
C. If more than one bottle is to be returned or exchanged, only one open bottle may be returned.
D. A refund may not include the actual mailing cost to (and from the customer), plus a $5.00 shipping handling fee per order.
E. Open bags/jars of resveratrol and NMN powder may not be returned
F. International orders returned to us for any reason, including the refusal by any Customs Agency are subject to a
10% (of product price), or $15.00 restocking fee (whichever is greater), plus the mailing costs (to
and from the customer) plus a $5.00 shipping handling fee per order.
International orders that were returned to us due to customer’s failure to claim the order (for any reason) are subject to a 20%
Restocking fee plus the actual shipping cost plus a shipping handling fee of $5.00.
G. “Final Sale” Items may not be returned or exchanged.
H. If the delivery address provided by the customer is a hotel, and the order was confirmed as delivered by USPS (or any other carrier), the item would be considered as delivered to the recipient. Any claims of non-receipt by the customer after the item was confirmed as delivered to the hotel should be against the hotel. Mega Resveratrol (Candlewood Stars Inc.) will not be liable beyond delivering the item to the hotel. The same principle applies to deliveries to offices, homes, etc., where someone else accepts an order on behalf of the customer/recipient.
Wholesale orders may not be returned for a refund. If you’re placing a wholesale order for personal use (as your first order with us), we strongly suggest placing a trial order of one or two bottles before ordering a case. Certain orders may be exchanged only, within 14 days of receipt and with prior authorization from our company. Shipping costs from and to the customer will be paid by the customer. A wholesale order that was returned to us for any reason including a return by an international Customs agency, will be subject to a 15% (Fifteen percent ) restocking fee of the product price, plus the actual shipping cost, which will be subtracted from any refund.