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Shipping & Return Policies

COVID-19 INTERNATIONAL SHIPPING ALERT:
Please see changes to international shipping policy below due to delays caused by Coronavirus.

Payment

We accept MasterCard, Visa, Discover, American Express, PayPal, and Amazon Pay. We also accept payment by check or money order that is mailed to our business address below. For any other payment arrangements, please contact us.

Make Checks Payable to: Candlewood Stars Inc.

Mailing Address:

Mega Resveratrol
Candlewood Stars Inc.
60 Newtown Rd. Ste 32
Danbury CT 06810 USA

Shipping

Shipping Speed & Carriers

Orders placed on weekdays before 10 am EST are eligible for same-day shipment. Orders received after 10 am EST will be shipped within one business day. Orders placed in the US valued under $400 are shipped via USPS and are considered fulfilled when the carrier confirms delivery.

USA Orders over $400 will be mailed via USPS or FedEx using the ‘signature proof of delivery’ method and can take between 2-4 days to arrive.

Customers may request a signature confirmation method for any order, regardless of price.

Lost Orders & Accuracy of Address

A missing USA order will be considered as lost after 15 days since the date it was shipped.

If an order is declared lost, Mega Resveratrol will ship you a complimentary replacement. In the event that duplicate orders are received – the original and the substitute – we ask that you ship the additional package back to us and Mega Resveratrol will cover the return postage fees. Alternatively, you may choose to purchase the additional order at a discounted price. Please use our Return Authorization Form below to return duplicate orders.

Alternatively, If a USA order is declared lost, Mega Resveratrol will issue a full refund (within 20-30 days).

Orders are shipped to the address provided at the time of purchase. If an order is returned to us, the customer is responsible for covering the cost of re-shipment.

If the delivery address provided by the customer does not include a unit number, or is sent to a business, hotel, or office building, the order is considered complete when delivery is confirmed by the carrier. This is true even if someone other than the recipient accepts the order.

Mega Resveratrol (Candlewood Stars Inc.) is not liable for missing shipments that arrive safely at the specified address (i.e. hotels, offices, etc.), and any claims of non-receipt should be directed toward the appropriate business, hotel, or building manager.

Shipment Delays

Mega Resveratrol is not responsible for shipment delays caused by inclement weather, natural disasters, Covid-19 or processing time at a customs agency.

International Orders

COVID-19 INTERNATIONAL SHIPPING ALERT:

Due to the Coronavirus, most Global Postal Services (including USPS) are still not processing or are very slow in delivering inbound international packages (15-60 days delivery or longer).

Therefore, a missing INTERNATIONAL order that was shipped via USPS will be considered as lost after 60-90 days since the date it was shipped. Missing orders shipped by FedEx/ DHL/UPS, will be considered lost 30-45 days after the order was shipped.

If an order is declared lost, Mega Resveratrol will ship you a complimentary replacement. In the event that duplicate orders are received – the original and the substitute – we ask that you ship the additional package back to us and Mega Resveratrol will cover the return postage fees. Alternatively, you may choose to purchase the additional order at a discounted price. Please use our Return Authorization Form below to return duplicate orders.

Alternatively, If an order is declared lost, Mega Resveratrol will issue a full refund (within 60-90 days if shipped by USPS, or within 30-45 days if shipped by a carrier, as per above).

Orders are shipped to the address provided at the time of purchase. If an order is returned to us, the customer is responsible for covering the cost of re-shipment.

As an alternative to Postal Services, starting September 1, 2020, Mega Resveratrol will ship most international orders above $146, by FedEx. Orders below $146 will require an additional FedEx shipping fee, or they will be shipped by USPS.

NOVEMBER 28, 2020- UPDATE!

As most Global Postal Services are returning to normal delivery times (Delivery within 8-20 days), Mega Resveratrol will ship most orders via USPS. Certain orders above $300 will still be shipped via FedEx.

Returns

Retail Orders

In order to qualify for a money-back refund or exchange, Mega Resveratrol products must have a ship date that is within 14 days of verified receipt of original order, and contain no less than 75% of the original capsule count. Refunds do not include the original shipping cost.

Please Note: “Final Sale” items may not be returned or exchanged.

If multiple bottles are returned, a return may contain only one open bottle. All remaining bottles must be unopened in their original packaging, and in new condition. Open bags/jars of resveratrol and/or NMN may not be returned for a refund.

Customers must obtain prior authorization from our company for any return or exchange using our Return Authorization Form.

International orders returned to us for any reason, (including 1. Refusal by any customs agency to admit the item, and 2. The customer failed to claim/collect the package, and/or pay the required Customs/VAT/taxes), are subject to a 10% or $15 USD restocking fee (whichever is greater), plus the actual shipping costs, (to and from the customer). Its the customers’ responsibility to verify import and Customs regulations in their country, as well as collect/claim the item from Customs or the carrier, in a timely manner.

Wholesale Orders

Unfortunately, we are unable to offer refunds on wholesale orders. If you are placing a wholesale order for personal use, we strongly suggest starting with a trial order of one or two bottles before committing to a case. Certain orders may be exchanged within 14 days of receipt and with prior authorization from our company. Re-shipping and return shipping costs are to be paid by the customer. Wholesale orders that are returned to us for any reason, including by an international customs agency, are subject to a 20% restocking fee of the product price, plus the actual shipping cost.

RETURN MERCHANDISE AUTHORIZATION FORM (RMA)